Vacancy for Community Engagement Officer

Job Reference: GTR/2491
Job Title: Community Engagement Officer
Job Status: No
Job Status:

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Training Salary: .
Salary: competitive + excellent benefits including free travel on GTR services
Location: Kings Cross
Hours of Work: office hours + flexibility when required
Job Expires: 21 Jun 2019 at 11:45PM

About Govia Thameslink Railway


Our Ambition

GTR is creating a new business strategy and organisation to deliver its aspirations for the franchise.

These are:

  • Define the industry standard in service delivery and customer experience
  • Build a sustainable high-performance organisation
  • Deliver on our commitments to our stakeholders

This will be achieved by:

  • Delivering ‘brilliant basics’ – doing what we do exceptionally well, day in, day out
  • Shifting perceptions – making our customers, colleagues and stakeholders vocal advocates and promoters of GTR
  • Building strong partnerships and relationships – developing true partnerships and strong relationships with all those we work with and for

Job purpose

To support community and stakeholder engagement across Great Northern and Thameslink

Key success criteria (Expected Outcomes)

  • Increase the number and profile of charity contacts, events and projects on the route
  • Improving stakeholder’s positive perception and trust in GNTL
  • High level of satisfaction in the support provided to Stakeholder Manager and CSR Manager

Key results area (How those Expected Outcomes will be achieved)

  • Managing community enquiries for GNTL support and access to stations
  • Supporting staff and station partners on local community initiatives including the Station Adoption projects
  • Promoting GN/TL’s community work to stakeholders and staff
  • Organising stakeholder and community events
  • Managing stakeholder correspondence and meetings
  • Promote GTR’s community fundraising support channels
  • Represent the business at external stakeholder meetings, sometimes during out of office hours

Knowledge & Skills

  • Educated to A-Level or higher.
  • A broad understanding of community engagement, communications & stakeholder liaison
  • A good communicator with an ability to work across a range of different personality types and with the ability to write across a range of styles, including letters, briefings, articles and speeches
  • An understanding of working with volunteers and the charity sector
  • An understanding of how to develop and write funding bids
  • Analytical – able to gather and analyse facts and data.
  • Good IT skills, including knowledge of MS Office applications.
  • Good organisational skills, with an ability to manage own workload and prioritise work in a pressurised environment and meet deadlines.
  • Knowledge of local authority planning requirements and funding opportunities


  • At least 3 years’ experience in Community engagement or communications role
  • Evidence of success in co-ordinating community engagement projects.
  • Evidence of working with a wide range of stakeholders across different seniority levels.
  • Experience of working on communication projects
  • Experience of responding to enquiries and correspondence

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