Vacancy for Community Engagement Officer
|Job Title:||Community Engagement Officer|
Safety Critical - click here to find out more
|Salary:||competitive + excellent benefits including free travel on GTR services|
|Hours of Work:||office hours + flexibility when required|
|Job Expires:||21 Jun 2019 at 11:45PM|
About Govia Thameslink Railway
GTR is creating a new business strategy and organisation to deliver its aspirations for the franchise.
- Define the industry standard in service delivery and customer experience
- Build a sustainable high-performance organisation
- Deliver on our commitments to our stakeholders
This will be achieved by:
- Delivering ‘brilliant basics’ – doing what we do exceptionally well, day in, day out
- Shifting perceptions – making our customers, colleagues and stakeholders vocal advocates and promoters of GTR
- Building strong partnerships and relationships – developing true partnerships and strong relationships with all those we work with and for
To support community and stakeholder engagement across Great Northern and Thameslink
Key success criteria (Expected Outcomes)
- Increase the number and profile of charity contacts, events and projects on the route
- Improving stakeholder’s positive perception and trust in GNTL
- High level of satisfaction in the support provided to Stakeholder Manager and CSR Manager
Key results area (How those Expected Outcomes will be achieved)
- Managing community enquiries for GNTL support and access to stations
- Supporting staff and station partners on local community initiatives including the Station Adoption projects
- Promoting GN/TL’s community work to stakeholders and staff
- Organising stakeholder and community events
- Managing stakeholder correspondence and meetings
- Promote GTR’s community fundraising support channels
- Represent the business at external stakeholder meetings, sometimes during out of office hours
Knowledge & Skills
- Educated to A-Level or higher.
- A broad understanding of community engagement, communications & stakeholder liaison
- A good communicator with an ability to work across a range of different personality types and with the ability to write across a range of styles, including letters, briefings, articles and speeches
- An understanding of working with volunteers and the charity sector
- An understanding of how to develop and write funding bids
- Analytical – able to gather and analyse facts and data.
- Good IT skills, including knowledge of MS Office applications.
- Good organisational skills, with an ability to manage own workload and prioritise work in a pressurised environment and meet deadlines.
- Knowledge of local authority planning requirements and funding opportunities
- At least 3 years’ experience in Community engagement or communications role
- Evidence of success in co-ordinating community engagement projects.
- Evidence of working with a wide range of stakeholders across different seniority levels.
- Experience of working on communication projects
- Experience of responding to enquiries and correspondence
|Job Profile document||Download|