Vacancy for Station Assistants (12m FTC) - Hadley Wood / New Barnet / WGC / Grange Park - Future roles

Job Reference: GTR/1870
Job Title: Station Assistants (12m FTC) - Hadley Wood / New Barnet / WGC / Grange Park - Future roles
Training Salary: N/A
Salary: £23,778 per annum pro rata
Location: Station Assistants (12m FTC) - Hadley Wood / New Barnet / WGC / Grange Park - Future roles
Hours of Work: Sun-Sat, 35 hours per week, 24/7
Job Expires: 01 Jul 2018 at 11:45PM

About Govia Thameslink Railway

Govia Thameslink Railway (GTR) is a dynamic and progressive company, powered by a great team of dedicated and professional people. We employ approximately 6,800 staff based at over 100 locations over the UK’s busiest rail network.

We operate trains on the Thameslink Route (which runs between Bedford, Luton, Sevenoaks, Gatwick and Brighton); Great Northern route (which connects King’s Lynn, Cambridge and Peterborough) Southern Route (which connects London, Gatwick and Brighton) and the Gatwick Express (London direct Gatwick).  

We are the largest train operating company in the UK (22% of all passenger rail journeys in the UK); managing 239 stations and delivering 273 million passenger journeys per year, with more passengers, more people and more trains than anyone else in the country.

GTR is part of Govia - a partnership between two world-class transport operators – the Go-Ahead Group and Keolis.

We currently have an exciting positions in our Customer Services Team for Station Assistants (12 Month FTC). 

Currently, we anticipate roles in the following areas: 

  • Hadley Wood
  • New Barnet
  • Grange Park
  • Welwyn Garden City 

As a Station Assistant with us you will be engaging our customers on a daily basis. Keeping them informed on any changes to their route is paramount to make sure that our customers are receiving the best service possible. On a day to day basis you will be also dispatching the trains, ensuring that all display posters are accurate and making sure all areas of the business is clean and tidy. As long as you are PC literate, have drive and motivation and can show empathy and understanding to our customers, our training will do the rest.

Applicants must be able to demonstrate the following in their application:

·         A solid track record of customer service experience

·         Pro-active attitude

·         Strong communication skills

·         Excellent customer service skills

·         Good standard of English both verbal & written

·         Good standard of numeracy and accuracy

You must also be prepared to work shifts including early starts, late finishes, nights and weekend working.

To apply for this role, you must have the right to work in the UK, checkable work references and be willing to undergo a pre-employment medical, including drugs and alcohol screening.

Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

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