Vacancy for Revenue Control Officers (FTC Until 31/03/19) - Radlett / Luton

Job Reference: GTR/2105
Job Title: Revenue Control Officers (FTC Until 31/03/19) - Radlett / Luton
Training Salary: -
Salary: £23,979 pro rata
Location: Radlett / Luton
Hours of Work: 2 Shifts, E/L
Job Expires: 23 Sep 2018 at 11:45PM

About Govia Thameslink Railway

Govia Thameslink Railway (GTR) is a dynamic and progressive company, powered by a great team of dedicated and professional people. We employ approximately 6,800 staff based at over 100 locations over the UK’s busiest rail network.

We operate trains on the Thameslink Route (which runs between Bedford, Luton, Sevenoaks, Gatwick and Brighton); Great Northern route (which connects King’s Lynn, Cambridge and Peterborough) Southern Route (which connects London, Gatwick and Brighton) and the Gatwick Express (London direct Gatwick).  

We are the largest train operating company in the UK (22% of all passenger rail journeys in the UK); managing 239 stations and delivering 273 million passenger journeys per year, with more passengers, more people and more trains than anyone else in the country.

GTR is part of Govia - a partnership between two world-class transport operators – the Go-Ahead Group and Keolis.

We currently have an exciting opportunity within our customer service department for the Revenue Control Officers (FTC Until 31/03/2019) at Radlett and Luton. 

As a Revenue Control Officer, you will be a key member of staff whose role in the station and on-train environment, including the customer’s journey, is of prime importance. You will be expected to provide a higher than expected level of information, as well as a feeling of safety, security, wellbeing and protecting the revenue of Govia Thameslink Railway. You will provide a warm greeting to customers in a polite and professional manner at all times.

Your duties fall into four main categories – revenue protection, customer service, security and information provision. It is an environment in which you will sometimes be working under pressure. As you would expect, it is particularly important to promote the maximum customer goodwill with high standards of courtesy and service, this includes ensuring that proactive assistance is provided at all times.

We are looking for people who can work clearly and accurately under pressure and tight timescales, think logically, laterally and creatively. You will need to possess and demonstrate the following:

  • Positive attitude
  • Excellent communication skills
  • High standards of honesty and integrity
  • Ability to remain calm under pressure
  • Flexible and willingness to adapt to change
  • Be professional at all times

Applicants must be willing to work unsocial and irregular hours, including weekends. You must be able to sign-on for early starts (05:45hrs) and late finishes (22:15hrs).

To apply for this role, you must have the right to work in the UK, checkable work references and be willing to undergo a pre-employment medical, including drugs and alcohol screening.

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