Vacancy for Performance Attribution Manager

Job Reference: GTR/1815
Job Title: Performance Attribution Manager
Training Salary: N/A
Salary: £31,000 + Benefits
Location: Thameslink South Route
Hours of Work: 37 Hrs per week (weekend working may be required)
Job Expires: 25 Feb 2018 at 11:45PM

About Govia Thameslink Railway

Now recruiting 2 Performance Attribution Managers on GTR – Thameslink Route!

An exciting opportunity has arisen to join our team of Performance Attribution Managers, working within the Operations Department for Govia Thameslink Railway (GTR) Thameslink.

GTR is a part of Govia, and is a dynamic and progressive company, powered by a great team of dedicated and professional people. We employ approximately 6,800 staff based at over 100 locations across the UK’s busiest rail network. Our routes cover Thameslink, Great Northern, Southern and Gatwick Express, making us the largest train operating company in the UK, delivering 273 million passenger journeys per year.

About The Role

The successful applicants will be responsible for the correct investigation; attribution and reporting of train running delay information, whilst supporting the Operational Management team improve performance as measured by the industry performance metrics.

You will be the point of contact for all Traincrew delay and cancellations, and will primarily focus on investigation and the gathering of information from Traincrew, whilst working collaboratively with internal departments to ensure that delay and cancellation root causes are established and recorded correctly. Additional areas that will be expected are trend analysis, visualisation facilitation and the providing of written reports.

About You

The role holder must be able to demonstrate the ability to prioritise workloads with a meticulous attention to detail, have experience in managing investigations through to conclusions, have a high IT literacy in Word and Excel and be able to interpret large amounts of data (holding no less than 1 years’ experience in data interpretation), be a clear communicator both verbally and non-verbally and possess the ability to influence others.

Key roles and responsibilities

  • To establish through thorough investigations the root cause of Traincrew incidents, within agreed targets and contractual timescales.
  • Support the Traincrew Management Team for improvements in performance metrics (PPM, delay minutes, cancellations, significant lateness and short formations) to exceed franchise benchmarks.
  • Embed a performance culture within all Thameslink Traincrew Depots to drive continuous improvements.
  • Build strong working relationships with all internal stakeholders.

Benefits and Rewards

In return, the successful applicants will be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You’ll enjoy great company and industry benefits, including free travel on our services (Thameslink, Southern, Great Northern and Gatwick Express) as well as the support of a passionate team. You’ll get a market leading pension, as well as discounts with many retailers. You’ll be fulfilling a role that is integral to our continued success.

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