Vacancy for Gateline Team Leader - London Victoria

Job Reference: GTR/1753
Job Title: Gateline Team Leader - London Victoria
Training Salary: £18,327
Salary: £26,738
Location: London Victoria
Hours of Work: E/L
Job Expires: 21 Jan 2018 at 11:45PM

About Govia Thameslink Railway

This role is based at one of the UKs busiest stations and you will be ensuring that the day to day running of the station is to the highest standards for our customers.

On a day to day basis you will be leading the gateline team and assisting people with their tickets and luggage as well as proactively providing travel advice and guidance.  It does involve standing for long periods of time and working shifts including weekends and bank holidays.

You must be able to demonstrate the following:

  • A demonstrable ability to engage, lead and motivate your team
  • Exceptional levels of customer service, each and every time – you will be a role model for others to follow
  • A thorough understanding of general station operations


Oral Communication – Speaks clearly, fluently and in a compelling manner to both individuals and groups, holds others attention when speaking.

Written Communication – Writes in a clear and concise manner, using appropriate grammar, style and language for the reader.

Customer Service Orientation – Proactively seeks to service and help the customer and is empathetic towards customer needs; listens and gets on with them.  Actively works towards customer recovery.

Resilience - Maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves. 

Flexibility - Successfully adapts to changing demands and conditions.

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