Vacancy for Salespoint Assistant / Customer Host - London Victoria

Job Reference: GTR/2195
Job Title: Salespoint Assistant / Customer Host - London Victoria
Job Status: No
Job Status:

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Training Salary: £18,900 + Regional Allowance
Salary: £25,200 + Regional Allowance + Sundays
Location: London Victoria
Hours of Work: Early/Lates/Nights - General Purpose Relief
Job Expires: 26 Mar 2019 at 11:45PM

About Govia Thameslink Railway

Salespoint Assistant / Customer Host

As a Salespoint Assistant or Custoemr Host you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers’ day!

Covering 24 hour operation, you may be allocated fixed pattern or variable roster. Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays.

On a day to day basis you will be in the Ticket Office or on the station proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet.  You’ll have the attributes described below to provide the best possible service. 

You will also be responsible for keeping the station operational and assisting customers where necessary.  


Oral Communication – Speaks clearly, fluently and in a compelling manner to both individuals and groups, holds others attention when speaking.

Written Communication – Writes in a clear and concise manner, using appropriate grammar, style and language for the reader.

Customer Service Orientation – Proactively seeks to service and help the customer and is empathetic towards customer needs; listens and gets on with them.  Actively works towards customer recovery.

Resilience - Maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves.

Flexibility - Successfully adapts to changing demands and conditions.


Experience / Skills / Requirements

  • You must be able to demonstrate a high level of numerical ability and as with all customer facing roles an exceptional level of customer service, each and every time.

  • Due to the shift times, which will vary, you must live in the local area and have available independent transport.

  • Demonstrable experience of managing customers effectively in difficult environments.

  • An effective communicator and must be able to demonstrate this both through your application and or assessments.

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