Vacancy for Rail Neighbourhood Officer - Current and Future Positions

Job Reference: GTR/1589
Job Title: Rail Neighbourhood Officer - Current and Future Positions
Training Salary: .
Salary: 30,546.00
Location: Brighton
Hours of Work: Early/Late/Nights
Job Expires: 06 Nov 2017 at 4:20PM

About Govia Thameslink Railway

Govia Thameslink Railway (GTR) is a dynamic and progressive company, powered by a great team of dedicated and professional people. We employ approximately 6,800 staff based at over 100 locations over the UK’s busiest rail network.

We operate trains on the Thameslink Route (which runs between Bedford, Luton, Sevenoaks, Gatwick and Brighton); Great Northern route (which connects King’s Lynn, Cambridge and Peterborough) Southern Route (which connects London, Gatwick and Brighton) and the Gatwick Express (London direct Gatwick).

We are the largest train operating company in the UK (22% of all passenger rail journeys in the UK); managing 239 stations and delivering 273 million passenger journeys per year, with more passengers, more people and more trains than anyone else in the country.

GTR is part of Govia - a partnership between two world-class transport operators – the Go-Ahead Group and Keolis.

The Role

We are recruiting for Rail Neighbourhood Officers to provide a professional uniformed presence on board trains and at stations. As a Rail Neighbourhood Officer you will work in conjuction with both contracted Security Staff and British Transport Police Officers to deter crime and anti social behaviour and provide outstandinging levels of customer service to passengers whilst supporting Southern staff as required.

Rail Neighbourhood Officers will assist with crowd control and respond to emergencies, providing support where required to the police and other emergency services.  You will ensure compliance with Criminal Law, the Conditions of Carriage and the railway byelaws by people on the railway, minimising fare evasion and supporting other team members in their responsibilities. Act as authorised collector within the Southern Penality Fare Schemean issue tickets to travel as well as issuing Penality Notices for Disorder and Fixed Penality Notices in accordance with the law.

Successful candidates should be able to demonstrate some, if not all of the below requirements;

  • Previous experience handling cash
  • Evidence of being able to deal with a high level of customer contact
  • Be able to pass British Transport Police vetting process
  • Ability to remain calm, stable and in control when challenged and comfortable dealing with challenging situations.

If you have applied within the last 9 months, please do not re-apply.

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