Vacancy for Future career opportunities in Customer Service (P/T and F/T Roles) – TL North

Job Reference: GTR/1839
Job Title: Future career opportunities in Customer Service (P/T and F/T Roles) – TL North
Training Salary: N/A
Salary: Starting from £18,868 + Allowance
Location: TL North (Bedford, Flitwick, Leagrave, Luton, LAP, Harpenden, St Albans, Radlett, Mill Hill Broadway
Hours of Work: Early/Lates/Nights
Job Expires: 19 Aug 2018 at 11:45PM

About Govia Thameslink Railway

Govia Thameslink Railway (GTR) is a dynamic and progressive company, powered by a great team of dedicated and professional people. We employ approximately 6,800 staff based at over 100 locations over the UK’s busiest rail network.

We operate trains on the Thameslink Route (which runs between Bedford, Luton, Sevenoaks, Gatwick and Brighton); Great Northern route (which connects King’s Lynn, Cambridge and Peterborough) Southern Route (which connects London, Gatwick and Brighton) and the Gatwick Express (London direct Gatwick).  

We are the largest train operating company in the UK (22% of all passenger rail journeys in the UK); managing 239 stations and delivering 273 million passenger journeys per year, with more passengers, more people and more trains than anyone else in the country.

GTR is part of Govia - a partnership between two world-class transport operators – the Go-Ahead Group and Keolis.

Customer Service Staff - Thameslink North Route 

We currently have exciting opportunities for talented customer focused individuals, who can deliver excellent customer service as well as take responsibility for the upkeep of our stations. Whether your role is as a Station / Sales Assistant or Revenue Control Officer, with us you will be engaging with our customers on a daily basis. Keeping them informed of any changes to their route is paramount to making sure that our customers are receiving the best service possible. You will ensure that all display posters are accurate, train dispatching, provide information on the different types of tickets we sell and make sure that all areas of the business are clean and tidy. As long as you are PC literate, have drive and motivation and can show empathy and understanding to our customers, our training will do the rest.

We are looking for people with a good standard of numeracy and accuracy, cash handling experience, excellent communication skills, integrity and discretion, a good eye for detail and a passion for Customer Service. Salaries start at £18,212 (pro rata for part time positions). You will be required to work shifts including early starts, late finishes, nights and weekend working. 

Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more. Our Customer Services operation is open from 05:00 to 23:00, with some 24 hours, Monday to Sunday.

Applicants must be able to demonstrate the following in their application:

  • A solid track record of customer service experience.
  • Excellent customer service skills.
  • Strong communication skills.
  • Ability to work under pressure.
  • Good standard of numeracy and literacy.

To apply for this role, you must have the right to work in the UK, checkable work references and be willing to undergo a pre-employment medical, including drugs and alcohol screening.

Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

If you have previously applied for this role or any other customer service, gateline or stations role and been unsuccessful in the last 6 months of the closing date, please do not reapply as you will be automatically rejected.

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