Vacancy for Platform GPR (Team Leader) - East Croydon

Job Reference: GTR/2493
Job Title: Platform GPR (Team Leader) - East Croydon
Job Status: Yes
Job Status:

Safety Critical - click here to find out more

Training Salary: £18,987 + Regional Allowance
Salary: £26,100 + Regional Allowance + Sundays
Location: East Croydon
Hours of Work: Early/Late/Nights
Job Expires: 23 Jun 2019 at 11:45PM

About Govia Thameslink Railway

As the General Purpose Relief / Platform Team Leader you will be responsible for delivering a safe, attractive retail station environment; participating in the safe running of trains and a safe station environment by complying with procedures, promoting all relevant marketing literature and service information and providing the highest possible standard of advice, information and service to our customers.

You must be comfortable in leading your leading team and providing them the support and development they need to enable them to perform their roles effectively.

Whatever the role you will be passionate about delivering outstanding customer service each and every time. You will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers’ day!

This roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

All roles may involve standing for long periods of time, working weekends and bank holidays. Platform based roles are safety critical due to the direct involvement with the operational railway and will also include working nights.

Experience / Skills / Requirements

  • A demonstrable ability to engage, lead and motivate your team
  • A proactive approach coupled with passion and ability to support and develop your team
  • Exceptional levels of customer service, each and every time – you will be a role model for others to follow
  • Demonstrable experience of managing customers effectively in difficult environments.
  • Due to the shift times, which will vary, you must live in the local area and have available independent transport.
  • An effective communicator and must be able to demonstrate this both through your application and or assessments.
  • Confidence to make decisions in a customer focused manner and carry out instructions effectively

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