Vacancy for Platform Team Leader - East Croydon

Job Reference: GTR/2127
Job Title: Platform Team Leader - East Croydon
Training Salary: £18,987 + Regional Allowance
Salary: £26,100 + Regional Allowance + Sundays
Location: East Croydon
Hours of Work: Early/Late/Nights
Job Expires: 18 Nov 2018 at 11:45PM

About Govia Thameslink Railway

As the Platform Team Leader you will be responsible for delivering a safe, attractive retail station environment; participating in the safe running of trains and a safe station environment by complying with procedures, promoting all relevant marketing literature and service information and providing the highest possible standard of advice, information and service to our customers.

You must be comfortable in leading your leading team and providing them the support and development they need to enable them to perform their roles effectively.

Whatever the role you will be passionate about delivering outstanding customer service each and every time. You will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers’ day!

This roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

All roles may involve standing for long periods of time, working weekends and bank holidays. Platform based roles are safety critical due to the direct involvement with the operational railway and will also include working nights.

You must be able to demonstrate the following:

  • A demonstrable ability to engage, lead and motivate your team
  • Exceptional levels of customer service, each and every time – you will be a role model for others to follow
  • A thorough understanding of general station operations

PERSONAL ATTRIBUTES:

Oral Communication – Speaks clearly, fluently and in a compelling manner to both individuals and groups, holds others attention when speaking.

Written Communication – Writes in a clear and concise manner, using appropriate grammar, style and language for the reader.

Customer Service Orientation – Proactively seeks to service and help the customer and is empathetic towards customer needs; listens and gets on with them.  Actively works towards customer recovery.

Resilience - Maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves. 

Flexibility - Successfully adapts to changing demands and conditions.

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