Vacancy for Rail Enforcement Officer: Great Northern Route + Future Vacancies

Job Reference: GTR/1666
Job Title: Rail Enforcement Officer: Great Northern Route + Future Vacancies
Training Salary: £28,980.00
Salary: £31,035.00
Location: Great Northern Route - Hitchin
Hours of Work: Early/Late/Nights
Job Expires: 29 Dec 2017 at 11:45PM

About Govia Thameslink Railway

We are recruiting for a rare opportunity as a Rail Enforcement Officer to provide a professional uniformed presence on board trains and at stations. As a Rail Enforcement Officer you will work in conjunction with both contracted Security Staff and British Transport Police Officers to deter crime and anti social behaviour and provide outstanding levels of customer service to passengers whilst supporting GTR staff as required.

Rail Enforcement Officers will assist with crowd control and respond to emergencies, providing support where required to the police and other emergency services. You will ensure compliance with the Criminal Law, the Conditions of Carriage and the Railway Byelaws by people on the railway, minimising fare evasion and supporting other team members in their responsibilities. Act as an authorised collector within the GTR Penalty Fare Scheme and issue tickets to travel as well as issuing Penalty Notices for Disorder and Fixed Penalty Notices in accordance with the law.

The main routes you will cover on the Thameslink North lines are:

  • Kings Cross to Peterborough
  • Kings Cross to Kings Lynn
  • and Kings Cross to Cambridge

Your base will be at Hitchin so you will have to live within a reasonable communiting time to ensure that you can make your shift times.

Successful candidates should be able to demonstrate some, if not all of the below requirements;

  • Previous experience handling cash.
  • Evidence of being able to deal with a high level of customer contact
  • Be able to pass British Transport Police vetting process.
  • Ability to remain calm, stable and in control when challenged and comfortable dealing with challenging situations.

You will be required to go through an accreditation process with the British Transport Police (similar to a CRB check)

We are looking for candidates to start as early as possible so please bear this in mind when applying.  If you have applied for this role within the last 12 months, please do not re-apply.

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