Vacancy for Customer Service Assistant (12 Month Maternity Cover) - London St Pancras

Job Reference: GTR/2383
Job Title: Customer Service Assistant (12 Month Maternity Cover) - London St Pancras
Job Status: Yes
Job Status:

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Training Salary: N/A
Salary: £22,70
Location: London St Pancras
Hours of Work: Sun-Sat, Earlies/Lates/Nights
Job Expires: 24 Mar 2019 at 11:45PM

About Govia Thameslink Railway

We currently have an opportunity for a Customer Service Assistant (12 Month Maternity Cover) to deliver world-class customer service at London St Pancras International.

Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.

As a Customer Service Assistant you must be able to demonstrate a ‘can do’ attitude, strong customer focus and excellent communication skills, all with the customer at the forefront. Working on a shift basis, including nights and weekends, this role is multi-functional and delivers customer service activity across the station including ticket office and platform activities

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.

Applicants must be able to demonstrate the following in their application:

·      A solid track record of customer service experience.

·      Excellent customer service skills.

·      Strong communication skills.

·      Ability to work under pressure.

·      Good standard of numeracy and literacy.

Applicants must be willing to work unsocial and irregular hours, including weekends, early starts, and late finishes. This post involves also working nights. 

All completed applications must be submitted by Sunday 24th March 2019

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