Vacancy for Salespoint Team Leader - London Victoria

Job Reference: GTR/2167
Job Title: Salespoint Team Leader - London Victoria
Training Salary: c£18,900 + regional allowance
Salary: c£30,000 + Regional Allowance + Sundays
Location: London Victoria
Hours of Work: All Shifts
Job Expires: 18 Nov 2018 at 11:45PM

About Govia Thameslink Railway

As the Salespoint Team Leader you will be passionate about delivering outstanding customer service each and every time.

Leading a team of circa 40 people you must be effective leader with all that entails and have previous experience of leading teams within a customer service based industry.

You and your team will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers’ day!

There may be occasions where you have to cover the Station Mangers position.

All stations based roles may involve standing for long periods of time and working shifts including nights, weekends and bank holidays. 

Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

You must be able to demonstrate the following:

  • A demonstrable ability to manage, engage, lead and motivate your team
  • Demonstrable experience of managing customers effectively in difficult environments
  • Exceptional levels of customer service, each and every time – you will be a role model for others to follow
  • You must be able to demonstrate a high level of numerical ability

Desirable

  • A thorough understanding of the ticket office and general station operations would be an advantage but is not essential

 

PERSONAL ATTRIBUTES:

Oral Communication – Speaks clearly, fluently and in a compelling manner to both individuals and groups, holds others attention when speaking.

Written Communication – Writes in a clear and concise manner, using appropriate grammar, style and language for the reader.

Customer Service Orientation – Proactively seeks to service and help the customer and is empathetic towards customer needs; listens and gets on with them.  Actively works towards customer recovery.

Resilience - Maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves. 

Flexibility - Successfully adapts to changing demands and conditions

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