Vacancy for Platform Assistant - Horsham 12mFTC

Job Reference: GTR/1750
Job Title: Platform Assistant - Horsham 12mFTC
Training Salary: £18,327
Salary: £20,800 + Regional Allowance + Sundays
Location: Horsham
Hours of Work: All Shifts (inc Nights)
Job Expires: 21 Jan 2018 at 11:45PM

About Govia Thameslink Railway

Platform Assistant - Horsham - 12 Month Fixed Term Contract

As a Platform Assistant you will be passionate about delivering outstanding customer service each and every time. You will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers’ day!

These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

All roles may involve standing for long periods of time and working weekends and bank holidays. The role is safety critical due to the direct involvement with the operational railway.

On a day to day basis you will be dispatching the trains, assisting customers and ensuring the platforms are clean and tidy. You will be responsible for delivering a safe, attractive retail station environment; participating in the safe running of trains and a safe station environment by complying with the GE/RT 8000 Rule Book and local safety directory. Promoting all relevant marketing literature and service information and providing the highest possible standard of advice, information and service to our customers.

Platform roles are safety critical role and it is vital to help keeping our trains leaving the station on time. On the gateline you will be assisting people with their tickets and luggage as well as proactively providing travel advice and guidance.

Experience / Skills / Requirements

  • Demonstrable experience of managing customers effectively in difficult environments.
  • An effective communicator and must be able to demonstrate this both through your application and or assessments.
  • The role is covering 24 hour operation so you must be able and willing to work nights and live in the local vacinity to be able to get to and work and home.

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