Vacancy for Station Team Leader - St Albans

Job Reference: GTR/2106
Job Title: Station Team Leader - St Albans
Training Salary: n/a
Salary: £19,815 + £1,251 Outer London Allowance
Location: St Albans
Hours of Work: Sun-Sat, 3 Shifts, E/L/N
Job Expires: 18 Nov 2018 at 11:45PM

About Govia Thameslink Railway

Govia Thameslink Railway (GTR) is a dynamic and progressive company, powered by a great team of dedicated and professional people. We employ approximately 6,800 staff based at over 100 locations over the UK’s busiest rail network.

We operate trains on the Thameslink Route (which runs between Bedford, Luton, Sevenoaks, Gatwick and Brighton); Great Northern route (which connects King’s Lynn, Cambridge and Peterborough) Southern Route (which connects London, Gatwick and Brighton) and the Gatwick Express (London direct Gatwick).  

We are the largest train operating company in the UK (22% of all passenger rail journeys in the UK); managing 239 stations and delivering 273 million passenger journeys per year, with more passengers, more people and more trains than anyone else in the country.

GTR is part of Govia - a partnership between two world-class transport operators – the Go-Ahead Group and Keolis.

About the Job

We have an excellent opportunity within our Customer Service department for a Station Team Leader based at St Albans.

As a Station Team Leader you will be responsible for the platform teams to ensure that the station runs efficiently and safely, and that cleaning and presentation standards are maintained to a high standard. You will ensure that you and your team are highly visible on platforms, dispatching trains, assisting customers and keeping them informed about station delays, platform changes and minimising crowding on platforms. You will encourage your team to deliver high standards of customer service and information provision. As such, this is a great developmental opportunity for staff looking for career progression within Station Management. 

About You

Applicants must be able to demonstrate the following in their application:

  • Excellent Customer Service skills.
  • Pro-active, friendly aptitude.
  • Solid experience in dealing with our customers.
  • Good standard of English both verbal & written.
  • Good standard of numeracy and accuracy.
  • Supervisory experience or experience of coaching/mentoring others.

Applicants should note that shift coverage for this role includes nights and weekend working. 

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