Vacancy for Internal Communications Partner

Job Reference: GTR/2496
Job Title: Internal Communications Partner
Job Status: No
Job Status:

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Training Salary: .
Salary: competitive + excellent benefits including free travel on GTR services
Location: Go Ahead House, East Croydon/ Monument Place, London
Hours of Work: office hours + flexibility when required
Job Expires: 21 Jun 2019 at 11:45PM

About Govia Thameslink Railway


Our Ambition

GTR is creating a new business strategy and organisation to deliver its aspirations for the franchise.

These are:

  • Define the industry standard in service delivery and customer experience
  • Build a sustainable high-performance organisation
  • Deliver on our commitments to our stakeholders

 This will be achieved by:

  • Delivering ‘brilliant basics’ – doing what we do exceptionally well, day in, day out
  • Shifting perceptions – making our customers, colleagues and stakeholders vocal advocates and promoters of GTR
  • Building strong partnerships and relationships – developing true partnerships and strong relationships with all those we work with and for

 We have identified the core strengths needed to deliver the above as:  

Data-driven Insight | Collaboration | Simplicity | Commercial Focus

And the key capabilities as:

Operational Excellence | Leadership | Partnership Development | Commercial Focus | Technology & Innovation | Programme Management | Communications

 These core strengths and capabilities are guiding the new organisational design and are reflected in the new jobs we are developing and the qualities we seek in those who will perform them.

 Purpose of the Internal Communications Partner

 A strategic thought leader in the specialist field of Internal Communications and having a passion for providing expert narration to a multifaceted organisation are important qualities the right individual needs to possess for this role.  

 The ability to develop strategy, framework and approaches that are right for the business context and support diverse business units will need a unique blend of working with tradition together with an ability to influence, challenge convention and create effective communications fit for the modern day.   You will be an important influencer working within the Employee Experience Team who will play a crucial role in leading the people agenda across organisation and whose ambition is to be recognised and celebrated as a people centre of excellence within industry and beyond.  Leading a team of people to build and develop Internal Communications talent and capability is also critical to the success of this role.  You will be the guiding mind in the development of the GTR story and narration and use insight to continuously develop our approaches, enabling a culture change through the through work you do, delivering a New Rail Way.

 Principal Accountabilities

  • Lead in the development and delivery of an Internal Communications (IC) strategy and approach that is hardwired across the GTR organisation
  • Champion excellent partnership working with all key internal stakeholders ensuring two way intelligence is gathered and delivered
  • Lead and develop a team of confident and capable IC professionals to provide relevant and expert narration to a diverse set of populations across GTR
  • Establish the Head of Employee Experience team as a people centre of excellence for communications and engagement both within and external to the organisation
  • Bring new and innovative communication methods and approaches to challenge convention
  • Use insight to exploit and enable all channels of communication
  • Provide the IC expertise across all change projects, acting as the central communications conscience

 Key Deliverables

  • A comprehensive and innovative IC strategy and approach developed, delivered and embedded within the organisation
  • A fully established competent and capable team of IC professionals led well and delivering all aspects of the IC strategy and approach
  • A constant stream of impactful narration provided across GTR via various channels, mechanisms and forums
  • The on-going effectiveness of IC channels, methods and forums reviewed using insight from data sources and two way feedback
  • Effective relationships with all key internal partners in place and recognised as the IC expert in the business
  • The source for all key communications messages and resource 
  • Deliver culture change through a year on year improvement in employee engagement metrics relating to IC measured through the employee survey

Experience, Knowledge & Qualifications 

The job demands the following blend of experience/knowledge, skills and behaviours (all are essential, unless otherwise shown and will be assessed by application and/or interview/assessment):

  • Experience of developing and delivering strategy in a multifaceted organisation
  • Experience of enabling culture change
  • Experience across multi-channels, mechanisms and forums that enable internal communication Strategic thinker, able to develop compelling strategies and plans
  • Innovator with a pragmatic approach
  • Excellent communication, facilitation and presentation skills
  • Excellent interpersonal and engagement skills and the ability to build and manage effective relationships with key stakeholders influence accordingly
  • Experience in driving innovation and change in an established industry or organisation
  • Excellent knowledge of general business processes and organisational frameworks, such as goals, strategy, culture and structure
  • Strong analytical and problem solving skills
  • Strong leadership, people and team management skills
  • Professional Qualification in Public Relations and/or Communications

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