Vacancy for Customer Service Assistant (Full Time and 6 months FTC) - London St Pancras

Job Reference: GTR/1646
Job Title: Customer Service Assistant (Full Time and 6 months FTC) - London St Pancras
Training Salary: N/A
Salary: £21,496
Location: London St Pancras
Hours of Work: Sun-Sat, 35 hours per week
Job Expires: 24 Oct 2017 at 3:30PM

About Govia Thameslink Railway

Govia Thameslink Railway (GTR) is a dynamic and progressive company, powered by a great team of dedicated and professional people. We employ approximately 6,800 staff based at over 100 locations over the UK’s busiest rail network.

We operate trains on the Thameslink Route (which runs between Bedford, Luton, Sevenoaks, Gatwick and Brighton); Great Northern route (which connects King’s Lynn, Cambridge and Peterborough) Southern Route (which connects London, Gatwick and Brighton) and the Gatwick Express (London direct Gatwick).  

We are the largest train operating company in the UK (22% of all passenger rail journeys in the UK); managing 239 stations and delivering 273 million passenger journeys per year, with more passengers, more people and more trains than anyone else in the country.

GTR is part of Govia - a partnership between two world-class transport operators – the Go-Ahead Group and Keolis.

We currently have an opportunity for a Customer Service Assistant (Full Time and 6 months FTC) to deliver world-class customer service at London St Pancras International.

Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.

As a Customer Service Assistant you must be able to demonstrate a ‘can do’ attitude, strong customer focus and excellent communication skills, all with the customer at the forefront. Working on a shift basis, including nights and weekends, this role is multi-functional and delivers customer service activity across the station including ticket office and platform activities

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.

Applicants must be able to demonstrate the following in their application:

·      A solid track record of customer service experience.

·      Excellent customer service skills.

·      Strong communication skills.

·      Ability to work under pressure.

·      Good standard of numeracy and literacy.

·      The ability to speak a second European language is highly advantageous.

Applicants must be willing to work unsocial and irregular hours, including weekends, early starts, and late finishes. This post involves also working nights. 

If you have previously applied for this role or any other customer service, gateline or stations role and been unsuccessful in the last 6 months of the closing date, please do not reapply as you will be automatically rejected.

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