Vacancy for Gateline Assistant - Horsham

Job Reference: GTR/2228
Job Title: Gateline Assistant - Horsham
Training Salary: £18,900 + Regional Allowance
Salary: £25,200 + Regional Allowance + Sundays
Location: Horsham
Hours of Work: Early/Lates
Job Expires: 18 Dec 2018 at 11:45PM

About Govia Thameslink Railway

As a Gateline Assistant you will be passionate about delivering outstanding customer service each and every time. You will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers’ day!

On a day to day basis you will be working at the gateline assisting people with their tickets and luggage as well as proactively providing travel advice and guidance.

You will also be experienced with cash handling as you will support the sale of tickets, proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet. All of which you must be comfortable using. 

Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

All roles may involve standing for long periods of time and working weekends and bank holidays.


Experience / Skills / Requirements

  • Demonstrable experience of managing customers effectively in difficult environments.
  • An effective communicator and must be able to demonstrate this both through your application and or assessments.
  • You must be able and willing to work nights and live in the local vacinity to be able to get to and work and home.
  • You must be able to demonstrate a high level of numerical ability


Oral Communication – Speaks clearly, fluently and in a compelling manner to both individuals and groups, holds others attention when speaking.

Written Communication – Writes in a clear and concise manner, using appropriate grammar, style and language for the reader.

Customer Service Orientation – Proactively seeks to service and help the customer and is empathetic towards customer needs; listens and gets on with them.  Actively works towards customer recovery.

Resilience - Maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves. 

Flexibility - Successfully adapts to changing demands and conditions

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