Vacancy for CRM Manager

Job Reference: GTR/1812
Job Title: CRM Manager
Training Salary: N/A
Salary: Competitive + Great Benefits including free travel on our services
Location: Monument Place, London
Hours of Work: Office Hours + Flexibility when required
Job Expires: 20 Feb 2018 at 11:45PM

About Govia Thameslink Railway

Job Title: CRM Manager

Location: Monument Place

Grade: MG3

Salary: Competitive + Great Benefits including free travel on our services

Reports to: Senior Digital Manager

About Us:

Govia Thameslink Railway is a partnership between two world-class transport operators – the Go-Ahead Group and Keolis. With nearly 7000 staff across the South East of the UK, we are the largest train operating company in the UK, operating Gatwick Express, Thameslink Southern and Great Northern. We’re here to introduce ground breaking new technologies and carry out the biggest rail transformation in decades.

Working for us, you’ll enjoy great company and industry benefits, including free travel on our services (Gatwick Express, Thameslink, Southern and Great Northern) and huge discounts with other UK and international train operators, including London Underground. You’ll get a market leading pension, and fantastic discount schemes. Not to mention, an interesting and varied work schedule, in an environment where learning and progression are actively encouraged.

Now recruiting an innovative ECRM professional

Now recruiting an innovative CRM professional

To succeed in this role, first and foremost, you’ll need excellent written communication and copywriting skills. You’ll have the ability to build relationships with internal managers and external agencies. You’ll enjoy working in a fast-paced environment at the cutting edge of industry technology. You will be highly analytical and be able to create innovative solutions to translate complex data into actionable and profitable marketing plans.


You will manage CRM for four very different brands, Gatwick Express, Southern, Thameslink and Great Northern.


Key roles and responsibilities

  • Managing email campaigns and communicating Govia Thameslink Railway’s four brand voices through email marketing.
  • Maintain strong relationships with internal and external stakeholders, showcasing the specialist knowledge of the digital team and wider Marketing & Communications Function.
  • Ensuring all email campaigns comply with current email best practice in the industry.
  • Working collaboratively within the digital team and wider business
  • Analysis of current email campaigns, making recommendations for improvement.
  • A/B Testing on various email marketing campaigns to establish efficiency & efficacy.
  • Tracking and reporting on email campaigns in order to guide improvements and contribute to single customer views.
  • Reporting on sales revenues generated through ECRM campaigns.
  • Working closely with the Senior Digital Manager to develop a clear CRM strategy.


This role will be based at Monument Place, adjacent to Monument Tube Station and only 10 minutes’ walk from London Bridge mainline station.

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