Vacancy for Station Team Leader (GPR) - Bedford

Job Reference: GTR/1866
Job Title: Station Team Leader (GPR) - Bedford
Training Salary: n/a
Salary: £19,127
Location: Bedford
Hours of Work: 35 hours
Job Expires: 25 Mar 2018 at 11:45PM

About Govia Thameslink Railway

About the Job

We have an excellent opportunity within our Customer Service department for a Station Team Leader (General Purpose Relief) based at Bedford.

As a Station Team Leader you will be responsible for the platform teams to ensure that the station runs efficiently and safely, and that cleaning and presentation standards are maintained to a high standard. You will ensure that you and your team are highly visible on platforms, assisting customers and keeping them informed about station delays, platform changes and minimising crowding on platforms. You will encourage your team to deliver high standards of customer service and information provision. As such, this is a great developmental opportunity for staff looking for career progression within Station Management. 

About You

Applicants must be able to demonstrate the following in their application:

  • Excellent Customer Service skills.
  • Pro-active, friendly aptitude.
  • Solid experience in dealing with our customers.
  • Good standard of English both verbal & written.
  • Good standard of numeracy and accuracy.
  • Supervisory experience or experience of coaching/mentoring others.

Applicants should note that shift coverage for this role includes nights and weekend working.

Attendance and job performance may be taken into account.

For further information on this position, please contact Mo Uddin. 

If you have previously applied for this role or any other customer service, gateline or stations role and been unsuccessful in the last 6 months of the closing date, please do not reapply as you will be automatically rejected.

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