Job description

Getting you to your destination


Salespoint Team Leader (VIC) (0745)

Are you an experienced Team Leader?

Do you also want a customer facing position?

As our Ticket Office Team Leader you get to do both:

  • You will be passionate about delivering outstanding customer service each and every time, a role model for others to follow.
  • You must be also comfortable and effective in leading your team, of up to 30 and providing them the support and development they need to enable them to perform their roles effectively.

Through you and your team our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. You and your team will often be the first point of contact our customers will meet on their journey

There may be occasions where you will cover the Station Mangers position.

Experience / Skills / Requirements

  • A demonstrable ability to engage, lead and motivate your team
  • A positive approach coupled with passion and ability to support and develop your team
  • Demonstrable experience of managing customers effectively in difficult environments.
  • You must be able to demonstrate a high level of numerical ability.
  • An effective communicator and must be able to demonstrate this both through your application and or assessments.
  • Able to make decisions in a customer focused manner and carry out instructions effectively.

What you'll get:

Living locally, you'll have a short commute. You will also get a good salary, once trained, in addition to our excellent benefits package which includes 32 days annual leave per year and a final salary pension scheme.  In addition to this, you'll get free travel across our networks and 75% discount off other train service providers and leisure travel for your spouse/partner and dependents.

Close map
London Victoria
Terminus Place, Victoria Street, London, UK, SW1V 1JU
  • Salary:
  • Location:
    London Victoria
  • Contract Type:
  • Closing Date:
    7 March 2021
  • Training Salary:
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