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Customer Experience Training Design Manager (0744)

GTR are currently looking to recruit a Customer Experience Training Design Manager based at our Streatham Hill training school

Role and Responsibilities

To assist the CE Training Manager to manage the training team. work with the business & Industry to design new training materials and courses to fit the brand values and behaviours of GTR. To take training to the next level in the industry. To be able to work alone or as part of the team to design innovated and new training techniques & strategies to meet both the needs of the trainees and the business. Focus to be on the Customers Experience and the “we are with you” for a better railway message.   

Skills & Knowledge Criteria

  • CIPD in training and design or equivalent qualifications
  • Proven record in training design
  • Proven record in training skills
  • Management skills
  • Presentation skills

Additional requirements -

  • Working at various locations throughout the GTR network.
  • Willing to travel to meetings and or hold meeting via TEAMs
  • Able to work to tight deadlines

What we can offer you:

  • Final salary pension
  • Free travel on GTR and sister groups for you and your family
  • 75% off travel on other train operating companies for you, and leisure for your family
  • 25 days annual leave 
  • Discounted Oyster Card
  • GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies
  • StarHub – our great benefits package which, for example, includes discounts with many retailers.

 


 
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Location
Streatham Hill Training Centre
Drewstead Road, Streatham Hill, London, United Kingdom, SW16 1AB
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  • Salary:
    circa £40,000 - £45,000
  • Location:
    Streatham Hill Training Centre
  • Contract Type:
    Permanent
  • Closing Date:
    25 February 2021
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