Our Customers

Transforming lives and communities

We aim to put our customers at the heart of everything we do. We’ve still got plenty of improvements we’re working on, so we need the best talent to make these happen for our customers. Check out our vacancies here

Thousands of people use our trains every day to get to school, work or see friends. It’s because of the importance of rail to passengers, communities, our staff and the economy, we have partnered with the rail industry to deliver a plan to change, invest and secure prosperity for Britain.

Some of our commitments to our passengers include:

  • A new and improved timetable, improving punctuality and reliability and providing information on performance.
  • Investing around £10m in staff development
  • Providing frontline staff with data enabled devices so they have up-to-date information at their finger tips
  • Working in partnership with local communities
  • Reducing our impact on the environment and encouraging sustainability
  • Running a safe railway and working closely with the British Transport Police
  • Listening to your views and using your feedback to improve our service

Click here to read our Passenger Charter


Find out more about our most recent National Passenger Survey Results here: