Coming from the airline industry, I was looking for a similar customer-based role. My Dad has been a driver with GTR for over 20 years and told me about the OBS position. I applied, and before I knew it I was hanging up the wings and settling into my training for the OBS role. The OBS role puts you in the forefront of customer service, whether that is helping someone carry their luggage onto the train or assisting them with a ticket for their journey. It is fast paced and requires high levels of communication between not only yourself and the passengers, but also co-workers. I am often a first point of contact for those people travelling to or from the airport, which can be a stressful and confusing time for people who are first time visitors. By being approachable and available I can make their journey that little bit easier. I love that every day is different! New people coming and going every hour of the day! I get the pleasure of meeting different people from all over the world and being able to be the first to welcome them, or give advice on places to visit, is what I enjoy most. It's a pleasure to work for Gatwick Express. We are a tight knit team of people who are always there for each other should anyone need support in their roles. I am proud to represent a company who is dedicated to bringing a fantastic premium service and experience to all our customers.