While all roles in our company play an important role in delivering a great service to our customers, these ones have a direct impact. Whether you are Driving the train, operating a Gateline, or providing customer information from Control, you will play an integral part in our Customer Experience.
My role is absolutely fantastic, I work in a safety critical role dispatching trains and providing customer service, so I have to be focused and display a duty level of care. I aim to provide a first-class service to customers, I aim to be smart, professional, and empathetic.
I absolutely love the dispatching, it feels so good to send a train out on time for our customers. When assisting customers, I try to put myself in their shoes and treat people with patience, understanding, care, and respect.
My lifestyle has become so much better because I used to work really long hours for a lower salary. Since working for Great Northern I get to spend more time with my partner, can afford a better lifestyle and am able to make more regular visits to the North East to see my family, which I really enjoy.
Great Northern is a great company to work for, as there are so many opportunities out there in this company. I have joined the Rail Care Team which specialises in dedicated support to customers that require some emotional or practical assistance, I am working as part of our LGBT+ Network group participating to build float for Brighton Pride, and have just been recently made a Yammer (company social media) champion. The company is really supportive, you can choose to be part of many projects or step up the career ladder.
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Team Leader / GPR - London Victoria